Refund, Cancellation and Appointment Policies

All clients will be required to complete a consent form prior to their first appointment. Any change to your circumstances, either your personal details or medical history must be advised to our staff prior to any appointment. It is the client’s responsibility to disclose all medical issues to Hamptons Body Lounge. Hamptons Body Lounge can not be held liable for any unknown or undisclosed medical issues. . If you are late for your appointment, we may not be able to provide your full treatment. Any adjustment made to your treatment time due to late arrival will result in your being charged for the full appointment. In the event we are unable to perform your treatment due to late arrival you will be required to pay for the full treatment. In the case of prepaid treatments, the treatment will be forfeited.

Hamptons Body Lounge does not provide refunds for products or services as a result of change of mind. This does not exclude your rights for a refund under consumer law where there is a major problem with the product or service.

At the time of making your appointment, we require a deposit of 50% of the total treatment value to be paid upfront to secure your booking (excluding complimentary initial consultation). We require a minimum of 48 hours notice for any appointment cancellation, if the appointment is rescheduled a minimum 48 hours prior to your appointment day, this deposit will be applied to the scheduled appointment. In the case of pre paid treatments, the treatment will be forfeited if we are not given 48 hours notice.

Terms and Conditions

Promotions

These terms and conditions will apply to all sales and promotions advertised bydy Contouring. Any additional terms and conditions relating to specific promotions will be available in clinic.

• Promotions can not be used in conjunction with any other offer.

• Promotions are not refundable or transferable between clients.

• Packages are not able to be split between clients other than the Ultimate Package 32 which may be split between the 2 nominated partners / spouses.

• Treatment packages are not able to be altered.

• Promotional pricing will only apply to new bookings made and paid for during the promotion period. Promotional pricing will not apply to bookings already made.

• Promotions are for a limited time and are subject to availability. Hamptons Body Lounge may end a promotion at any time without prior notice.

• Hamptons Body Lounge has the right to refuse treatment of any client in circumstances where the therapist deems the treatment to be unsuitable or unsafe for any party.

Treatment packages

• Packages are valid for the nominated time frames.

• Any treatments not used within a 12 month period will be forfeited without refund.

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Concerns

Results from treatments may take up to 12 weeks to show results and results will vary from client to client. If you are dissatisfied with your results or experience an adverse reaction you agree to provide us with any information requested by us so we can assess your issues, this includes the provision of photographs. If you refuse our request for information it will impact on our ability to assist you.